5. Zero tolerance

  1. What is zero tolerance?

    Our paid staff and volunteers work hard to give advice and support to all service users.

    We aim to support you to make best use of Bromley Well, in ways that best meet your individual requirements.

    However, there may be circumstances when warnings and / or the withdrawal of services might be considered or implemented. For example, we will not tolerate abusive language or violent behaviour, or discriminatory behaviour towards our staff, volunteers and other service users.

    We will take the appropriate actions necessary to protect and ensure the safety of staff and volunteers. Depending on the severity and/or frequency of behaviour, Service Managers may decide to exclude a service user with immediate effect pending an investigation.  An exclusion may be temporary or permanent.

    If you are dissatisfied about the Bromley Well service you have received, please visit our complaints page.