Bromley Well Handyperson service is managed by Age UK Bromley & Greenwich and provides minor works and adaptations in people’s homes - a critical component of discharge and hospital aftercare, ensuring residents can be discharged safely into their home environment.
Between 1st April 2024 – 31st March 2025, the Handyperson service completed 1,355 jobs. With a target of 600 per annum, this is huge 226% of the target.
Cost per job
Cost per job is £125. This is almost 56% less than the contracted £282 per job.
Customer Feedback
Sample size: 134 respondents (January 2023 – May 2025)
100% stated they would recommend this service.
Service rated by clients: Excellent: 97%; Good: 3%
Question asked: How would you rate the quality of the task carried out? (1 = poor, 5 = excellent)
Impact of Service on Patient Safety and Confidence at Home
100% stated they felt safer and more confident in their home after hospital discharge.
(Question asked: Has the service offered helped you to feel safer and more confident in your home after your hospital discharge?)
Breakdown of Jobs completed: Emergency: 16.9%; Urgent: 25.1%; Standard: 58.1%
42% of jobs are therefore urgent or an emergency.
Top job types (April 1, 2024 – March 31, 2025): Grab/stair rails, Keysafe, Multiple jobs, Other.
Handyperson reliability and timekeeping: Excellent: 95.2%; Good: 4.8%
Question asked: How would you rate the reliability and timekeeping of the service? (1 = poor, 5 = excellent)
Bromley Well Befriending service is managed by Age UK Bromley & Greenwich and delivered by a dedicated team of staff supported by trained volunteers.
They provide regular social contact for isolated older people in the borough, either one-to-one or in groups, reducing loneliness and improving emotional wellbeing.
From 1st April 2024 – 31st March 2025, the Befriending service:-
- supported 319 clients
- made 3,174 telephone support calls,
- ran 271 befriending hub sessions across the borough.
Volunteer hours
3,002 volunteer hours, providing in-depth support either one-to-one or helping in group activities.
Befriending Hub Sessions
271 sessions held across 6 locations:
- Bromley
- Orpington
- Beckenham
- Chislehurst
- Kelsey Park
- Burnt ash Lane
Total attendees across the 271 sessions: 3,455 (averaging 13 attendees per hub session)
Improved Health Confidence
100% of clients feeling more confident to look after their health and wellbeing.
"The exercise class is so effective. My mind and body have improved so much by attending." – Exercise class attendee
Reduced isolation, increased connection
100% of clients feeling less isolated and more engaged in social activities.
"My father is so attached to the beautiful lap quilt you gave him. It has made him realise he is not alone even though he cannot leave his home." – Daughter of a face-to-face client
Bromley Well Carers services offer practical and emotional support to unpaid carers in the borough. Through one-to-one advice, group activities, and tailored resources, the service reduces stress, builds resilience, and ensures carers feel valued and connected.
Service Reach
From 1st April 2024 – 31st March 2025, our Carers services supported 1,311 unpaid carers, with 878 new referrals during the year.
Unpaid Carers in Bromley Borough
- 25,362 unpaid carers in Bromley
- Approximately 1 in 12 people
- 79% of Bromley carers are over 55 (2022 NHS Carers Survey)
Unpaid care is worth £162 billion per year to the UK economy.
(Carers UK, 2023)
Reduced Isolation, Increased Connection
100% of clients feel less isolated and more engaged in social activities.
"I feel more supported and positive knowing there is someone I can call" – Client D
Bromley Well Forms Completion Service is managed by Age UK Bromley & Greenwich. This free service supports residents with complex health and benefit forms, ensuring access to vital entitlements and reducing barriers to independent living, while boosting the local economy through increased client income.
Key Impact
Between 1 April 2024 - 31 March 2025:-
- Clients helped: 611
- Forms completed: 477
- Total income generated for Bromley residents: £2,028,818
High Impact, Low Cost:
Cost per form completed: £29.35 - efficient service delivery at remarkably low cost.
An average income of £4,250 was generated per completed form.
Outstanding contribution by Bromley Well Volunteers
Skilled volunteers contributed 1879 hours of expertise to support the service.
Assuming a working day of 7.5 hours that is the equivalent of 251 working days during the year.
Economic Return Factor:
For every £1 spent on the service, around £145 is returned to the local economy through increased client income.
Benefits Claimed For
Attendance Allowance: 53.3%
Personal Independence Payment (PIP): 31.9%
Other: 14.7%
(Other includes Carers Allowance, Capability for Work Questionnaire, Council Tax Reduction, Housing Benefit, Over 60s Travel and Mandatory Reconsideration.)
Age groups of clients supported
- Under 45 years: 82
- 45-54 years: 76
- 55-64 years: 93
- 65-74 years: 85
- 75-84 years: 145
- 85+ years: 130
- Total clients helped: 611
Customer satisfaction based on 128 responses from clients asked between April 2024–March 2025
100% stated they were happy with the service received.
Ongoing need for the service
Only 1.6% reported confidence managing future claims, indicating sustained service need.
