Older people support services

The service will support people aged 50+, who are vulnerable and / or mildly frail. Elderly vulnerable are those people who while not dependent on others for daily help, often symptoms limit activities. Mildly frail people are those who their symptoms impairs activities such as shopping and walking outside alone, meal preparation and housework.

This service will provide practical, emotional and planning support options that promotes independence and prevents deterioration of conditions, and help elderly frail people feel supported to maintain their independence and improve their wellbeing.
Support includes assistance with:

  • Information, advice and guidance and support with issues such as Housing succession, Power of Attorney, will making and any other such prevalent issues

  • Take Home and Settle service which will operate 365 days a year

  • Transportation from hospital to the service user’s home

  • The support of a volunteer to ensure that the service user’s home environment is safe and has the basic requirements in place such as food and heating

  • The provision of up to six weeks of low level intervention including befriending, shopping and assistance with collecting prescriptions

  • Support options through trained volunteers to accompany service users to hospital appointments

  • Sitting services, available 24 hours a day, 365 days a year for up to 24 hours initial post discharge from the Princess Royal University Hospital and the Frailty Unit at Orpington Hospital

  • Handyman services that will operate 5 days a week from 9am-5pm. This service will carry out low level adaptions and repairs that will facilitate the service user’s independence and ability to remain in their home environment

  • Support to develop Emergency Plans and Emergency Cards

  • Emotional support through befriending services including befriending telephone calls

  • Social activities such as peer support groups, friendship hubs, and leisure activities

  • Support access to palliative care, signposting service users to and liaising with specialist providers such as St Christopher’s Hospice


The service will also promote awareness and understanding of what challenges are faced by elderly frail people throughout the borough through training and engagement with health and social care professionals, as well as wider organisations.