Hospital outpatients are asked for their views (30/7/20)

Are you an outpatient using Kings College Hospitals?

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  • Princess Royal University Hospital in Farnborough
  • Orpington Hospital
  • Beckenham Beacon
  • Queen Mary’s Hospital, Sidcup

During the Coronavirus pandemic

The majority of outpatient appointments have been held either via video or telephone consultation during the COVID-19 pandemic. 

Going forward

In future, services are going to look different. The hospitals have held "Talk Back" events, and found that patients are keen for things to be streamlined and digitised.

In order to cope with enhanced demand and to improve the outpatient experience, they are proposing the following:

  • A new digital booking process via a Patient Portal
  • Increased digital appointments with e-clinics and telephone and video consultations
  • Enhanced check-in processes across the sites, using kiosks and ‘virtual receptionists’

Here are two short videos to find out more

Booking appointments and a Patient Portal (

e-Clinics (

The hospitals think that these proposals will help improve patient experience, reduce unnecessary footfall and promote both social distancing and infection control standards.

Option for paper still there

Patients will still have the option to receive paper copies of appointments letters and to opt out of these digital options.

Complete the survey

Once you have watched the videos, they'd like to hear your thoughts. They're asking people to complete a survey (

Further involvement opportunities

If you are interested in finding out more about the ‘virtual receptionist’ element of the proposals, please email: for more information and to book a virtual demonstration and short interview.

You can also become part of their Outpatient Virtual Patient Reference Group which aims to ensure they listen to patients. If you are interested in getting involved, please email:

Download the full .pdf message from NHS Kings Health Trust about this consultation.