Join a dedicated team of volunteers at Citizens Advice Bromley.
Here's the role description. Check their website for how to apply.
Here's the role description. Check their website for how to apply.
These volunteers take initial telephone calls from clients, clarify the issues requiring help and direct them to the appropriate source of support, either with Bromley Well Advice Service or other local agencies. Telephone assessors then have to record the conversation on to an online database. A clear and sympathetic telephone manner is required and as well as experience of handling telephone calls in a busy environment.
Time commitment of 1 day (or two half days) a week for minimum of 4 months. Training programme takes about around 1 month.
General Advisers give more in depth advice to clients over one or more interviews, write letters on client's behalf, etc.
Time commitment of 2 days a week for minimum of 24 months. Training programme takes about between 9 - 12 months.
Across all departments – main office, other service points in the borough, human resources, casework support, research and campaigns, minute takers etc.
Time commitment of 1- 2 days (depending on role) a week for minimum of 4 months. Training programme takes around 1 month.
All these roles require good computer skills, written and verbal communication skills.
For further information regarding current volunteer opportunities please email: recruitment@citizensadvicebromley.org.uk
Thank you for your interest in volunteering!#
More information and apply at Citizens Advice Bromley's website.